We go to extraordinary efforts to make sure our guests are serviced, even in the most severe weather.
That said, we are a salon, not a hospital and while we sometimes feel that our favorite hair stylist qualifies as ’emergency personnel’ there are times when the salon may close due to inclement weather. Below is our salon cancellation policy (based on Franklin County Weather*):
Severe weather advisory: Salon remains open / Staff reports as usual / Client cancellation policy in effect**
Level 1 Snow Emergency: Salon remains open / Staff reports as usual / Client cancellation premiums are waived**
Level 2 Snow Emergency: Salon generally open (please check your email for details) / Staff reports unless there is an individual safety concern / Client cancellation premiums are waived**
Level 3 Snow Emergency: Salon is closed / Staff should not report / Client cancellation premiums are waived**
*In deference to the significant number of clients who travel to our salon from outside Franklin County, if our salon is open but your county is under a level 1 or higher snow emergency, please give the guest service coordinator your county name and emergency level so they can make note to have the fee waived.
** due to the COVID pandemic, all cancellation premiums are currently being waived until further notice.